Privacy Policy — jita99

1 Data We Collect

jita99 collects personal data through several channels: directly from you when you register or interact with our platform, automatically through your use of the website, and occasionally from trusted third-party verification partners. Below is a summary of the categories of data we collect and the specific data points within each.

1.1 Registration & Identity Data

When you create a jita99 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for age verification — players must be 18 or older)
• Residential address, including city, district, and postal code within Bangladesh
• Email address (used for account communications and security notifications)
• Mobile phone number registered in Bangladesh (used for two-factor authentication and account recovery)
• Username and hashed password (the plain-text password is never stored)

1.2 Identity Verification Documents

In compliance with our Know Your Customer (KYC) obligations and to prevent fraudulent account activity, jita99 may request copies of identity documents at account registration or at any point before processing a withdrawal. These may include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Bangladesh driving licence
• Proof of address documents issued within the last 3 months (e.g., utility bill, bank statement)

1.3 Financial & Transaction Data

To process deposits and withdrawals, jita99 collects transactional data including:

• bKash, Nagad, Rocket, or Upay mobile money account numbers associated with your jita99 account
• Masked Visa or Mastercard card details (full card numbers are never stored on jita99 servers — card processing is handled by PCI-DSS certified payment processors)
• Transaction amounts, timestamps, and reference numbers for all deposits and withdrawals in BDT
• Bonus claim records and wagering history relevant to bonus eligibility

1.4 Gameplay & Activity Data

jita99 logs platform activity data for the purposes of fair-play monitoring, responsible gaming oversight, and platform improvement:

• Game session logs including game titles, stake amounts, outcomes, and session duration
• Sports betting slip history including markets selected, odds accepted, and settlement results
• Login timestamps, IP addresses, and device identifiers for each session
• Customer support interactions including live chat transcripts and email correspondence

1.5 Technical & Device Data

When you access jita99.app, our servers automatically collect certain technical data:

• IP address and approximate geolocation (country and city level only)
• Browser type and version, operating system, screen resolution, and device type
• Referring URL, pages visited, time spent on pages, and navigation paths
• Cookie identifiers and session tokens (see Section 4 for full cookie details)

2 How We Use Your Data

jita99 processes personal data for clearly defined purposes. We do not use your data in ways that would be incompatible with the purposes stated at the time of collection. The primary purposes for which jita99 uses your personal data are as follows:

2.1 Service Delivery

The most fundamental use of your data is to provide you with the jita99 service. This includes creating and maintaining your account, verifying your identity and age, processing your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, making games and betting markets available to you, and providing customer support in English via live chat and email.

2.2 Regulatory Compliance & Fraud Prevention

jita99 is required by applicable law and best-practice obligations to carry out anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and responsible gaming monitoring. Your transaction history, identity documents, and gameplay data are used to:

• Detect, investigate, and prevent fraudulent transactions and multi-accounting
• Monitor for patterns consistent with money laundering or terrorist financing
• Identify players who may be exhibiting signs of problem gambling and trigger responsible gaming interventions
• Respond to lawful requests from regulatory authorities and law enforcement agencies

2.3 Platform Security

IP addresses, device fingerprints, and login records are analysed by jita99's security systems to identify unusual access patterns, prevent unauthorised account access, and protect both players and the platform from malicious activity. Where suspicious activity is detected, jita99 may temporarily restrict account access pending investigation.

2.4 Service Communications

jita99 will send you transactional messages relating to your account by email and SMS. These include deposit confirmations, withdrawal notifications, password reset links, security alerts, and important policy update notifications. These communications are a necessary part of the jita99 service and cannot be opted out of while your account remains active.

2.5 Marketing Communications (Opt-In Only)

With your explicit consent, jita99 may send you promotional communications about new games, seasonal bonuses (such as those tied to Eid, Pohela Boishakh, BPL, and IPL), deposit offers, and platform updates. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link present in all marketing emails. Withdrawal of marketing consent will not affect the lawfulness of any processing carried out before the withdrawal.

2.6 Platform Improvement

Aggregated and anonymised usage data is used by the jita99 technical team to understand how players navigate the platform, identify pages or features with high exit rates, test new features, and generally improve the quality of our service over time. This analysis does not involve identifying individual users.

3 Data Sharing & Third Parties

jita99 does not sell, rent, or broker your personal data to any third party. We may share your data with carefully selected categories of third parties only where necessary to deliver our services or comply with legal obligations. All third-party data processors engaged by jita99 are required to handle personal data in a manner consistent with this Privacy Policy and are bound by written data processing agreements.

3.1 Payment Processors

To process your financial transactions, jita99 shares relevant payment data with our payment partners. For mobile money transactions, this includes sharing your registered mobile number and transaction amount with the relevant operator (bKash, Nagad, Rocket, or Upay). For card transactions, data is transmitted to our PCI-DSS certified card processing partner. jita99 does not store full card numbers at any point.

3.2 Identity Verification Partners

For KYC purposes, jita99 may use third-party identity verification services to validate the authenticity of documents you submit. These partners access only the minimum data required to perform the verification check and are prohibited from using your data for any other purpose.

3.3 Game Technology Providers

jita99's game portfolio is powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. When you play games provided by these studios, certain gameplay data (such as session identifiers and stake/outcome data) is processed by the studio's servers as part of delivering the game. These studios operate under their own data protection frameworks and are selected based on their demonstrated commitment to player data security.

3.4 Legal & Regulatory Authorities

jita99 will disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities when required to do so by law, court order, or where jita99 reasonably believes disclosure is necessary to prevent or investigate criminal activity, including fraud, money laundering, or underage gambling.

4 Cookies & Tracking Technologies

jita99 uses cookies, local storage, and similar technologies on jita99.app. Cookies are small text files placed on your device by the website. They allow jita99 to recognise your browser, maintain your session, and understand how you interact with the platform. jita99 uses the following categories of cookies:

jita99 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to jita99 and using the platform.

5 Data Retention

jita99 retains personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data (identity, contact, and financial data): Retained for the full duration of your active account relationship with jita99, plus a minimum of 5 years following account closure, to satisfy anti-money laundering (AML) record-keeping obligations.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 7 years from the date of each transaction, consistent with standard financial record-keeping requirements.
• KYC documents (identity and address documents): Retained for a minimum of 5 years after the last transaction or account closure, whichever is later.
• Customer support records (live chat transcripts, email correspondence): Retained for 3 years from the date of the interaction.
• Technical and device logs (IP addresses, session logs): Retained for up to 12 months, after which they are automatically purged unless required for an active fraud investigation.
• Marketing consent records: Retained for 3 years from the date consent was given or last reconfirmed, or until consent is withdrawn.

At the end of the applicable retention period, jita99 will securely delete or irreversibly anonymise your personal data. Where anonymisation is used, the resulting data (which can no longer identify you as an individual) may be retained indefinitely for aggregate statistical analysis.

6 Your Rights as a Data Subject

As a user of jita99, you have a number of rights with respect to the personal data we hold about you. jita99 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 calendar days.

Please note that some of these rights are subject to limitations. For example, jita99 cannot delete transaction records that we are legally required to retain under AML regulations, and we cannot restrict processing that is strictly necessary to maintain the security of the platform. Where a right cannot be fully exercised, jita99 will explain the reason clearly and propose any available alternatives.

7 Data Security Measures

jita99 takes the security of your personal data extremely seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• Transport Encryption: All data transmitted between your device and jita99 servers is encrypted using TLS 1.3 with 256-bit AES encryption. The jita99 website enforces HTTPS-only access; HTTP connections are automatically redirected.
• Password Security: Player passwords are never stored in plain text. jita99 uses industry-standard bcrypt hashing with unique salts, meaning your password cannot be recovered even in the event of a server-side data exposure.
• Two-Factor Authentication (2FA): jita99 offers optional SMS-based two-factor authentication for all player accounts. We strongly encourage all players, particularly those in Dhaka, Chittagong, Sylhet, and other major cities, to enable 2FA for maximum account security.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role. All internal data access is logged and subject to regular audit.
• Payment Data Tokenisation: jita99 does not store raw card numbers. Card payment data is immediately tokenised by our PCI-DSS Level 1 certified payment processor. Only a non-reversible token is stored on jita99 systems, rendering intercepted data useless without the processor's decryption keys.
• Penetration Testing: jita99 conducts regular third-party penetration testing of our platform infrastructure to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, jita99 will notify affected users without undue delay, and in any case within 72 hours of becoming aware of the breach, providing details of the nature of the incident, data categories affected, and the steps we have taken to address it.

8 Policy Updates & Contact

jita99 reserves the right to update this Privacy Policy at any time to reflect changes in our services, applicable law, or data processing practices. When material changes are made to this policy, jita99 will notify registered players by email to the address associated with their account, and will update the "Last Updated" date displayed at the top of this page.

For non-material changes (such as minor clarifications or formatting improvements), jita99 may update this policy without direct notification. We therefore recommend that players review this Privacy Policy periodically. The most current version of this policy is always accessible at jita99.app/privacy-policy.

Your continued use of jita99 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to a revised policy, you should discontinue use of jita99 and request account closure before the revised policy takes effect.

8.1 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jita99, please reach out to our Data Support Team using the contact details below. Our team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week.

• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing
• Live Chat: Available directly on jita99.app — average first response under 2 minutes
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All privacy-related requests will be acknowledged within 24 hours and fully resolved within 30 calendar days. If your request is particularly complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.